سياسة الاستبدال والإسترجاع الرئيسية

At Dopstore you can return or exchange the product within 3 days from the date of receiving the order, for all products listed on the website except for the Holy Month Offer or Eid Joy (2 + 1 free). However, we apologize for returns if the product: has been used, or is not in the same condition as when received, products without price tags, labels, or original packaging, or missing any of its accessories. Damaged products. Holy Month Offer (2 + 1 free). International orders (outside Saudi Arabia). How to return the product? You can contact us via WhatsApp: https://api.whatsapp.com/send/?phone=966539464239 We need from you (order number - name - mobile number - reason for return). Who bears the return costs? If you receive a product different from what you ordered or a defective product, the store will bear all costs of replacing the product only if there is no fault or defect in the product, but you no longer want it for some reason, such as: deciding to choose a different style or the glasses did not suit your face shape. We are happy to serve you with a product exchange or return, but the store will not bear any shipping or return costs, and the customer bears the shipping and return costs (return to the store). The shipping fees paid in advance are non-refundable (delivery service). What are the return fees? Return fees vary depending on the courier company previously chosen within the order, but generally 32 SAR. The terms and conditions apply to returns on orders that had free shipping. Gift wrapping fees are not refundable in all cases. How to get your money back? If payment was made via credit card, the amount will be refunded to the card used for payment, and the process takes 1-6 business days. If payment was made via bank transfer or cash on delivery, you will be contacted to provide your bank details to transfer the amount to your bank account. Who bears the replacement costs? If you wish to replace the product and decide to choose a different style or color, we are happy to serve you with a product exchange, but the store will not bear any shipping or return costs, and the customer bears the shipping and return costs (both ways). What are the exchange fees? Exchange fees vary depending on the courier company previously chosen within the order. The terms and conditions apply to orders that had free shipping. Additional notes: To preserve the glasses for as long as possible, keep them away from alcohol, and the store is not responsible for them after the period mentioned above regarding exchange and return. There are no guarantees on the product. The store is only responsible for the product listed on its official page as shown exactly in the images and description inside the store, and is not responsible for any information, reviews, or images from external sources or third parties. The customer can verify the product before completing the order by contacting customer service and requesting exclusive photos directly of the displayed product. All products listed are carefully selected from trusted suppliers and inspected by a specialized team to ensure they meet quality standards before being added to the store. The displayed pieces feature a high level of quality, closely matching the designs while maintaining an appropriate price and a satisfying experience.